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Western Digital SMR Palmer PCB800069 HDD Repair and Data Recovery Steps

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This is one successful case study of Western Digital Palmer HDD with PCB number 800069 for one DFL user in Italy.

Patient HDD ID:
WD10SMZW-11Y0TS0
PCB: 800069

Patient HDD Failure Symptoms:
Undetected
Data area was not accessed

WD SMR Palmer HDD Repair and Data Recovery Steps:

01: The user has swapped with one firmware unlock PCB of 800066 and the patient HDD was connected to DFL-SRP data recovery hardware;
02: Enter Kernel mode, backup rom, disable 411;
03: Firmware restart and re-enter program;
04: Backup firmware module 190;
05: Test firmware modules and found module 03 was damaged, checksum error;
06: Repaired module 190 and fixed the 03 corruption issue;
07: Enable 411 and firmware restart;
08: Install original 800069 USB PCB back and connected the external HDD to DFL-URE;
08: Load module 190/T2data to RAM within the data recovery software.

HDD Repair Tools and Data Recovery Tools used in this case study:

DFL-WD hdd repair tool
DFL-URE data recovery software

Any question is welcome to [email protected] or add Dolphin Skype ID: dolphin.data.lab

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Hitachi Toshiba Hard Drive Common Failures and Solutions

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As for Hitachi and Toshiba hard drive data recovery cases, bad sectors, weak heads, damaged heads, scratched surfaces and translator failures are very common.

As for Hitachi and Toshiba hard drive bad sectors and weak heads, users can use DFL-DDP data recovery equipment to test heads, set up head map and image the patient HDD by selective heads, image good heads first and then faulty heads.

If the Hitachi and Toshiba patient hard drives require head swap, users need to use the level 2 head replacement tool to swap the heads within clean room environment.

The most common firmware failures for Hitachi and Toshiba hard drives are translator failure. As for Hitachi drives, users need to backup P-list and then load P-list to RAM; As for Toshiba, users can clear g-list or run virtual translator.

Within DDP, users can also get Raid recovery addon and also fragment recovery addon.

If users wish to fix more complicated firmware corrupted cases, users need then DFL firmware repair tools together with DFL-DDP data recovery equipment.

Latest DFL all-in-one data recovery software version: V20230208 and users can get this one from Dolphin user-only forum or from the sales representative.

Any question is welcome to [email protected] or add Dolphin Skype ID: dolphin.data.lab

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Latest Seagate HDD Common Firmware Repair Solutions within DFL-DDP Data Recovery Equipment

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There’re many new Seagate common firmware repair solutions added to DFL-DDP data recovery equipment and the following are the latest ones:

01: Send unlock key;
02: CC31/CC32 busy;
03: 7200.11/.12 Busy fix or capacity 0 fix;
04: 7200.11/.12 LED fix;
05: F3 Dos Fix;
06: F3 ready then busy Fix;
07: 7200.12 LBA0 Fix;
08: ATA Translator Regeneration;
09: F3 Password Removal;
10: F3 Reset Smart;
11: F3 Clear NG-list;
12: F3 Partial Sector Access Fix;
13: F3 single LBA Adjustment;
14: F3 SIM1009 Fix;
15: F3 MCMT Fix;
16: F3 SMART Fix;
17: F3 SYS Reset;
18: F3 Advanced Settings;
19: .7-.10 Read Modules;
20: .7-.10 Load ATA/APP;
21: .7-.10 Remove Password;
22: .7-.10 Read ROM;
23: .7-.10 Load Modules;
24: .7-.10 CELOG fix;
25: ATA/COM Switch.

Besides above common firmware repair solutions, users can also mount drives, set password to protect drives, image faulty drives with bad sectors or weak heads, extract lost data directly, etc. Within DDP, users can also get Raid recovery addon and also fragment recovery addon.

If users wish to fix more complicated firmware corrupted cases, users need then DFL firmware repair tools together with DFL-DDP data recovery equipment.

Latest DFL all-in-one data recovery software version: V20230208 and users can get this one from Dolphin user-only forum or from the sales representative.

Any question is welcome to [email protected] or add Dolphin Skype ID: dolphin.data.lab

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Latest Western Digital Hard Drive Common Firmware Repair Solutions within DFL-DDP Data Recovery Equipment

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Dolphin Data Lab has upgraded both data recovery hardware and software a lot and the latest all-in-one software version is V20230208 and users can get this one from Dolphin user-only forum or from the sales representative.

The following is the latest Western Digital hard drive common firmware repair solutions within the DFL-DDP data recovery equipment.

01: NHPA;
02: Remove Password, used when users forget ATA password;
03: Slow Fix, fix Western Digital hard drive slow responding issue caused by firmware corruption;
04: LOAD LDR, this solution is used to load firmware loaders such as module 11 to RAM to get the hdd read/write properly, the loaders need to be the same microcode as the patient HDD;
05: Reset Smart;
06: Show microcode, this function helps to find donor firmware;
07: Edit head map in RAM, used for physically damaged data recovery cases;
08: Load T2 data, mainly used for WD SMR drives with all sectors 0000;
09: Module 190 repair manager, in many WD SMR hard drive recovery cases, the module 190 is corrupted and not original, need to repair, for example, the WD smr hdd is formatted;
10: Change disk configuration/WD SMR HDD slow responding fix;

Besides above common firmware repair solutions, users can also mount drives, set password to protect drives, image faulty drives with bad sectors or weak heads, extract lost data directly, etc. Within DDP, users can also get Raid recovery addon and also fragment recovery addon.

If users wish to fix more complicated firmware corrupted cases, users need then DFL firmware repair tools together with DFL-DDP data recovery equipment.

Any question is welcome to [email protected] or add Dolphin Skype ID: dolphin.data.lab

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ST1000DM003-1SB102 Pharaoh_Oasis Family 94 LED PreampFaultStatus Firmware Repair and Data Recovery

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This is one Seagate ST1000DM003-1SB102 Pharaoh_Oasis Family 94 patient hard drive from one DFL user in India.

Patient HDD Symptoms:
1, Busy and not detected;
2, LED and cannot enter F3 T>;
3, Many PreampFaultStatus errors in the com terminal;
4, SIM Error 1002 LBA 0000000000046469 FD FCFFF3FF and RW Error 44440080;

The patient HDD has LED lock and the engineer tried shorting method and couldn’t enter F3 T>.

The following are the com terminal messages:

“Model : ST1000DM003-1SB102
……………………………………….. Serial : Z9AA78H
……………………………………….. Firmware :
……………………………………….. Capacity :
……………………………………….. Heads number :
Boot 0x40M
SpinUp

Trans
Rst 0x40M Thermistor Temp 0019

PreampFaultStatus = 0004
PreampFaultStatus = 0004
PreampFaultStatus = 0004
PreampFaultStatus = 0004
PreampFaultStatus = 0004
SIM Error 1002 LBA 0000000000046469 FD FCFFF3FF
RW Error 44440080

LED:0x000000BD FAddr:0x00006454
LED:0x000000BD FAddr:0x00006454”

By remote support, Dolphin engineer helped the user edit the head map in ROM by DFL Seagate hdd firmware repair tool, generate unlock rom, write unlock rom, send unlock key, enter F3 T>, backup nglist, clear glist, regenerate translator, etc. Finally the user got lost data back by DFL-DDP data recovery equipment.

Any question is welcome to [email protected] or add Dolphin Skype ID: dolphin.data.lab

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Upgrade in Seagate COM port for Firmware Backup and Repair

Within the new Seagate hdd firmware repair software, the COM terminal operations are running more smoothly and quickly.

With one simple B command, for example B3, users can get a support list of different baud rates for the current hard drive. Users can select 38400, 115200, 230400, 460800, 921600, 3000000, 6000000, etc to backup ROM or SYS files by COM mode. Please note some old drives don’t support high baud rates.

When the Seagate hard drive is unstable and not detected or busy, when the firmware area is locked(SED lock), the users need to operate with firmware area by COM mode.

DFL Users can download the latest Seagate firmware repair software from the user-only forum: https://forum.dolphindatalab.com/forum-18.html

Any question is welcome to [email protected] or add Dolphin Skype ID: dolphin.data.lab

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WD20NMVW-11W68S0 2060-771801 WD HDD Repair and Data Recovery

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This is one successful WD hdd firmware repair and data recovery case study for one DFL user from Bangladesh and all lost data was recovered by DFL-PCIe data recovery hardware tool.

HDD Model ID: WD20NMVW-11W68S0
PCB number: 2060-771801

Failure symptoms:

External hdd was not detected by pc
Data was not accessed

The user converted the USB PCB to SATA PCB(771823) and then connected to DFL PCIe data recovery hardware for diagnosis.

DFL-WD hdd firmware repair tool was firstly used to diagnose the firmware corruption issue and the common slow firmware issue was detected and this issue was fixed by one click.

Next DFL-DDP data recovery equipment was used to set up one disk image project and auto decryption function was used to decrypt the data. Finally all lost partitions and files were recovered.

 

Any question is welcome to [email protected] or add Dolphin Skype ID: dolphin.data.lab

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[Infographic] Four Phases Of Data Recovery

The Essence of Data Recovery

Data recovery means retrieving lost, deleted, unusable or inaccessible data that is lost for various reasons; Data recovery not only restores lost files but also recovers corrupted data; Data recovery is necessary when the source drive fails and there is no good back up. Data Recovery Tools including data recovery hardware and data recovery software are important to use correctly to the corresponding failures.

Download Dolphin Data Lab Product Catalog Here

Dolphin Data Lab Product Catalog.pdf

The source drive can fail for two reasons

One – damage to the media and the pre-existing data needs to be retrieved. Read more

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