Dear Sir,

I have an external WD Passport 1TB and I have lost the password. I would like to know if you provide a professional service for password recovery or if you can help me to access the data on my hard drive.

Thank you,
Rabih
>
To answer this client:

For single hdd repair and data recovery case, Dolphin data recovery tools are not recommeneded but users can send the patient drive to the local data recovery service center with Dolphin data recovery tools.

For external WD Passport 1TB, if users forget password and wish to remove the password and access the data, users need to convert the USB to SATA interface and then connect the patient drive to DFL-WD hdd firmware repair tool, sometimes users need to short connect tv9 and tv10 to enter the WD firmware repair software and then access the firmware area to edit firmware modules to remove the password.

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