You can view the DFL case studies and FAQs here so that you can understand how to use the DFL data recovery tools better

Comprehensive Enterprise and Individual Data Recovery Solutions Required

We are in the process of setting up a Data Recovery Lab and implementing Enterprise and Individual Storage Solutions, for one of our client.

We would like to request a comprehensive quote, equipment list, timeline, and details on training for the same. The scope of the lab will focus on data recovery from various types of media and systems, covering both Enterprise Data Solutions and Individual Storage Solutions as outlined below:

Enterprise Data Solutions:

RAID (Redundant Array of Independent Disks): Advanced RAID array management and recovery
SAN (Storage Area Network): Setup, management, and data recovery
NAS (Network Attached Storage): Configuration, protection, and data recovery
Servers: Physical and virtual server recovery and optimization
Virtualization: Recovery in virtual environments (VMware, Hyper-V, etc.)
Database Recovery: Recovering lost or corrupted data from databases like SQL
Tape Storage: Data recovery from backup tapes

Individual Storage Solutions:

Hard Disk Drive (HDD): Recovery from internal/external HDDs
Solid State Drive (SSD): Recovery from SSDs
Desktops and Laptops: Data recovery across various desktop and laptop models
External Drives: Recovery from external hard drives
Mobile Devices: Data recovery from smartphones and tablets
Flash/USB/SD Cards: Recovery from USB drives, SD cards, and other flash storage
Encrypted Drives: Specialized recovery from encrypted storage devices

To assist us with this project, we kindly request the following information:

Equipment List: A detailed list of all hardware and software required for setting up the Data Recovery Lab that supports both Enterprise and Individual storage recovery. This should include workstations, data recovery tools, RAID/SAN/NAS systems, recovery platforms for laptops, desktops, mobile devices, encrypted drives, and external media.
Training: Information on available training programs, including content, duration, and cost. Training should cover data recovery for both Enterprise Solutions and Individual Storage (RAID, SAN, NAS, server, virtualization, encrypted drives, SSD, HDD, mobile devices, and more).
Timeline: A clear timeline for the delivery, installation, and setup of the lab, including when training can commence and how long it will take to complete.
Quotation: A complete quote covering all necessary equipment, software, training, and any maintenance or ongoing support costs for the Data Recovery Lab, Enterprise Data Solutions, and Individual Storage Solutions.

We are eager to move forward with this project and would appreciate receiving the requested information asap.

Please let me know if you require any additional details or clarification.

Thank you for your time and attention.

>
To answer this client:

This is complete data recovery solution from different data storage medias.

As for data recovery equipment, the following are recommended:

DFL-SRP Portable data recovery equipment
DFL all-in-one data recovery adapter
DFL USB-SATA adapter
HDD Head and Platter Swap and clean suite
HDD Head replacement tools
Dolphin all-in-one DVR data recovery software
Surface Pro data recovery adapter
DFL SAS to SATA adapter
Data Recovery Remote Support service
Data Recovery Training U-disk

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Lost password for My WD passport

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Dear Sir,

I have an external WD Passport 1TB and I have lost the password. I would like to know if you provide a professional service for password recovery or if you can help me to access the data on my hard drive.

Thank you,
Rabih
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To answer this client:

For single hdd repair and data recovery case, Dolphin data recovery tools are not recommeneded but users can send the patient drive to the local data recovery service center with Dolphin data recovery tools.

For external WD Passport 1TB, if users forget password and wish to remove the password and access the data, users need to convert the USB to SATA interface and then connect the patient drive to DFL-WD hdd firmware repair tool, sometimes users need to short connect tv9 and tv10 to enter the WD firmware repair software and then access the firmware area to edit firmware modules to remove the password.

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ST4000LM024 HDD Head Damage

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F3 T>^l
RECOV Servo Op=0095 Resp=0005

SIM FileFD=FC37D103 ErrorCode=43160080 DiscLBA=0000000000009D9C Duration=000006C3 ms
RECOV Servo Op=0195 Resp=0005
RECOV Servo Op=0095 Resp=0005

SIM FileFD=FC37E104 ErrorCode=43160080 DiscLBA=0000000000009DCC Duration=000005FF ms
RECOV Servo Op=0195 Resp=0005
RECOV Servo Op=0095 Resp=0005

SIM FileFD=FC37B101 ErrorCode=43160080 DiscLBA=0000000000009D3A Duration=000007C8 ms
RECOV Servo Op=0195 Resp=0005
M11 CheopsLiteA SATA 2.0 RAP30.8.2 SMR 2MB Flash 150 zn zoneds
Product FamilyId: 72, MemberId: 01
HDA SN: WCK0MT1K, RPM: 5527, Wedges: 178, Heads: 8, OrigHeads: A, ActiveHdMap: 00FF, Lbas: 00003ADABD42, PreampType: 84 30
Bits/Symbol: C, Symbols/UserSector: CB6, Symbols/SystemSector: CB5
PCBA SN: 0000E735FUZK, Controller: CHEOPSLITE_1_0_SATA(1410), Channel: Unknown, PowerAsic: Unknown Rev 00, BufferBytes: 8000000
SF ID: EF 60, SF Part Size: 800, Flash Used: 800
Package Version: M1A1804D6.SDMA.MD0004., Package P/N: ———, Package Global ID: 00480560,
Package Build Date: 12/27/2016, Package Build Time: 23:14:40, Package CFW Version: M1A1804D6.SDMA.MD0004.01174104.00480560.,
Package SFW1 Version: D604, Package SFW2 Version: —-, Package SFW3 Version: —-, Package SFW4 Version: —-
Controller FW Rev: 12272314, CustomerRel: 0001, Changelist: 01174104, ProdType: M1A1804.SDMAQC, Date: 12/27/2016, Time: 231440, UserId: 00480560
Servo FW Rev: D604
TCG IV Version: 30.05
Package BPN: 8
RAP FW Implementation Key: 1E, Format Rev: 0206, Contents Rev: 2B 03 13 00
Active BFW Container: 1
4K Sys Area: 1
Features:
– IOEDC enabled
– IOECC enabled
– DERP enabled v. 6.0.00.0000000000000001
– LTTC-UDR2 disabled
– SuperParity 4.1 enabled
– Humidity Sensor disabled
– Media Cache Partition enabled
– Media Cache enabled
– Low Current Spin Up Normal
– Ready Sequence Optimization disabled
– Torn Write Protection enabled
– Zone Remap disabled
– AGB enabled
– SubRelease:0
– Critical Event Log v. 1
– FAFH 40.11 disabled
– EWP:0
– DRAM Mirror:0^z
ASCII Diag mode

F3 T>i4,1,22

RECOV Servo Op=01A5 Resp=0005
F3 T>^z
ASCII Diag mode

F3 T>V4
Reassigned Sectors List Enabled
Entries: 0000, Alts: 0000, Removed: 0000,
Pending: 0000, Host Pending: 0000, Max RSL Size: 00008400 Idx LBA PBA LLLCHS of LBA Wdg PLPCHS of PBA SFI Hours Msecs Status BBM Mask

F3 T>m0,6,3,,,,,22

RECOV Servo Op=0095 Resp=0005

SIM FileFD=FC375035 ErrorCode=43160080 DiscLBA=000000000000B511 Duration=00000693 ms
RECOV Servo Op=0195 Resp=0005

SIM FileFD=FC375035 ErrorCode=43160080 DiscLBA=0000000000022A3C Duration=00000953 ms
RECOV Servo Op=0095 Resp=0005

SIM FileFD=FC36D01D ErrorCode=43160080 DiscLBA=000000000000A424 Duration=000006E4 ms
RECOV Servo Op=0195 Resp=0005

SIM FileFD=FC36D01D ErrorCode=43160080 DiscLBA=000000000002194F Duration=00000964 ms
DiagError 0000500EProcess Defect List Error
R/W Sense 00000002, R/W Error 041C0087, List Offset 00000000, List Index FFFFFFE8, File Error 00000000

F3 T>^a
Prod Desc: M11 CheopsLiteA SATA 2.0 RAP30.8.2 SMR 2MB Flash 150 zn zonedservo 5400RPM
Package Version: M1A1804D6.SDMA.MD0004.
Serial #: WCK0MT1K
Changelist: 01174104
Model #: ST4000LM024-2AN17V
ID: 101
Servo FW Rev: D604
Heads: 8
PCBA SN: 0000E735FUZK
Default factory config: SD&D
Active config: SD&D

TotalHostWrites 00000000

NumberOfSegWrites 0000

TotalHPCBROs 00000000

TotalBWOs 00000000

MCMTWrites 00000000

Idle1Count 0000

MCSegmentUsed 0000

For above patient ST4000LM024 HDD data recovery, users need to open the patient HDD in clean room, find donor heads and swap the heads with proper hdd head replacement tools to continue.

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Seagate HDD SATA Reset but Long to Be Ready

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This is one very common Seagate F3 hard drive firmware repair and data recovery case study.

Patient HDD Symptom:

In the com terminal, the drive outputs SATA reset and it shows the drive doesn’t have major firmware corruption but the problem is that the patient hdd doesn’t get ready and users need to wait for a long time to be ready.

For this kind of case, users need to be very patient with the patient hdd, users need to enter the main firmware repair software interface, sometimes, users need to manually select hdd family or need to use boot mode to read hard drive ID from the PCB.

After the patient hdd gets ready, users can unlock the firmware area and backup important SYS files or backup important sys files directly.

Next users just need to disable vacant active and turn off the media cache and then power off and on the patient HDD, the patient HDD will be perfectly fixed. If this kind of simple repair can fix the patient HDD failure, users don’t need to regenerate translator.

Any question is welcome to [email protected] or add Dolphin skype ID: dolphin.data.lab

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Samsung SSD Main Controller IC Reballing Stencils

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Dolphin Data Lab offers unique main controller IC reballing stencils for Samsung SSDs and the following stencils are available for shipping worldwide.

Samsung SSD S4LR033 Main Controller IC Reballing Stencil 

Samsung SSD S4LR020 Main Controller IC Reballing Stencil


Samsung Double-Layer Data Chip Reballing Stencil


ID number of the double-layer data chip:

KUS040202M-B000
K9DUGY8S0M4000
and
KUS020203M-B000
K90KGY8S0E4000

The double-layer data chip has been seen often within the surface laptops, after users get the lost data from the data chip with Surface Pro Data Drive Recovery Adapter Smart, users can try to repair and solder the data chip back to the surface pro laptops to get the laptop working again. During the data chip repair, it is much easier and more successful to use this Samsung Double-Layer Data Chip Reballing Stencil.

Reballing requires skilled soldering and electronic components repair experience, if users are new to IT field, these stencils are not suggested to buy.

Any question is welcome to [email protected] or add Dolphin Skype ID: dolphin.data.lab

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Dolphin DVR Recovery Software Upgrade V3.85

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Dolphin Data Lab has upgraded its CCTV DVR data recovery software again and the latest software version is V3.85.

The following are the new features of Dolphin DVR V3.85:

Hikvision RAID(BT) video data recovery is added;
Boershi DVR video data recovery is added;
HourMin DVR video data recovery is added;
MSFS(India) DVR video data recovery is added.

Dolphin DVR Download Center

Dolphin DVR Features:

01: Dolphin DVR offers Fast Scan, Deep Scan and Raw Scan. Deep scan is to recover lost/deleted CCTV DVR videos, recover format/ dvr device initialized videos; Raw scan is mainly to list the videos for unknown CCTV DVR brands, Raw scan is mainly for test if the videos can be recovered or not from the unknown DVR brands;
02: Dolphin DVR has all-in-one video recovery and repair solutions, it contains not only CCTV DVR NVR HVR data recovery software, it contains also Digital Camera data recovery software, video recorder data recovery software and video repair software;
03: Dolphin DVR supports over 117 international CCTV DVR brands;
04: Support E01, DD Raw, IMG and other types of image files;
05: Recover lost videos from unknown digital cameras;
06: Recover lost videos from unknown video recorders;
07: Support digital forensic data recovery from CCTV DVR with many checksum options:
Real-time checksum options to select:
CRC16
CRC16-CCITT
CRC32
FCS16
FCS32
GHASH32-3
GHASH32-5
GOSTHASH
HAVAL-5-256
MD2
MD4
MD5
SHA1
SHA256
SHA384
SHA512
TIGER
08：Read-only/enable write-blocking as default setting;
09：H.263, H.264 and H.265 video codec support are supported;
10, Partition starting address auto detection is added, this one is very powerful for DVR drives suffering device initialization or format;
11, For any unsupported CCTV, DVR, digital cameras, video recorders, Dolphin engineers can add to support list in a very short time, all users need to do is to provide Dolphin team with one small image file of about 10G around;
etc…

Any question is welcome to [email protected] or add Dolphin Skype ID: dolphin.data.lab

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WD SMR HDD WD40EZAZ 810011 Spin Up and Down Data Recovery Steps

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This is one very successful Western Digital SMR hard drive firmware repair and data recovery case study for one Dolphin user in India.

WD SMR Patient hdd id:

Model number-WD40EZAZ-00SF3B0
PCB number: 810011

WD SMR Patient hdd Failure symptoms:

Spin up and down and not possible to access data area

Firmware repair tools and data recovery tools used in this case study:

DFL-SRP for WD firmware repair tool
DFL-DDP data recovery equipment

WD SMR Patient hdd firmware repair and data recovery steps:

01: Backup up original WD SMR Patient hdd ROM by ROM chip pin reader;
02: Generate unlock rom by DFL-SRP for WD firmware repair tool；
03: Write unlock ROM to original 810011 PCB;
04: Connect PCB only, enter DFL-WD firmware repair software by kernel mode and then disable 411;
05: Install the PCB to patient HDD and backup key firmware modules, specially module 190;
06: Repair module 190(unique 190 repair assistant);
07: Fix SMR slow issue;
08: Auto load 190 to ram within DFL-DDP data recovery tool disk image setting;
09: Access to data area and all lost partitions and folders were available for immediate easy data recovery.

Any question is welcome to [email protected] or add Dolphin Skype ID: dolphin.data.lab

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WD82PURX-78GVLY0 DaHua DVR HDD Data Recovery Steps

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This is one 8TB WD82PURX-78GVLY0 DaHua DVR hard drive and the user couldn’t access this DVR drive in their DVR device and all videos were lost.

To recover all the lost valuable videos from this Western Digital helium DVR hard drives, the user selected Dolphin DVR data recovery software to recover the lost videos.

The user mount the DVR drive by DFL-SRP data recovery hardware to PC and the Dolphin DVR data recovery software detected the DVR drive and listed it, the user extended all the lost 4 partitions and recovered all the lost videos. Please note the user needs to select the partition one by one to recover.

Video Guide: WD82PURX 78GVLY0 DaHua DVR HDD Data Recovery Steps

Any question is welcome to [email protected] or add Dolphin Skype ID: dolphin.data.lab

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ST1000DM003 Physical Head Damage FAIL Servo Op 0100 Resp 0003

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This is one detected Western Digital patient hard drive. When the user tried to scan the data area, it was full of purple sectors which meant no data was accessible.

Next the user entered the COM terminal and got the following error messages:

Vio Mode=0,Voltage=1.8v,DFL

Boot 0x40M

SpinUp
FAIL Servo Op=0100 Resp=0003
0100 0000 0000 0001 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
ResponseFrame 19C0 004E 04B0 3D00 0008 0000 0000 0000 0E98 0000 0000 0000 0000 0000 0000 0000 38EA 7164 AF37 D066 296A 4F98 4C5F BB86 FFFF 0000 0004 891D FFAA 007F 001D 0004 0000 Loop=007F
FAIL Servo Op=0100 Resp=0003
0100 0000 0000 0001 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
ResponseFrame 1DC0 004F 04B0 3D00 0008 0000 0000 0000 0E98 0000 0000 0000 0000 0000 0000 0000 38EA 7164 AF37 D066 296A 4F98 4C5F BB86 FFFF 0000 0004 891D FFAC 007F 001D 0004 0000 Loop=007F^z

The user couldn’t enter F3 T> at all.

The user was then suggested to swap heads to continue the hdd repair. After head swap, the patient drive was detected and the data area was accessible. The user set up one disk image project, set up head map and finally imaged all heads by DFL-DDP data recovery software.

Here is the video introduction to above case.

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How to Recover WD10JMVW-11AJGS2 Encrypted Hard Drives

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WD10JMVW-11AJGS2 is one Western Digital SED laptop hard drive. It’s very common to deal with the firmware corrupted cases of these WD SED HDDs.

For this patient WD SED HDD, the firmware area couldn’t be accessed directly, the rom couldn’t be read either. The patient HDD was detected wrongly and running slowly.

To fix the firmware issue, the engineer short connected tv9 and tv10, read rom, disable 02, slow fix, firmware restart and the patient hdd was detected properly by DFL-WD hdd repair tool.

After the firmware repair, the user opened the DFL-DDP data recovery software but the result was bad because no partitions were detected, no folders, no files.

The user viewed the source drive sector 0 and didn’t find any partition mark of 55 AA and other hex data was not normal at encrypted status. The user tried using the auto decryption function but the software asked for inputing the software and finally failed.

The user went back to DFL-WD firmware repair software, went to FW Operations>Module Editing>Edit HDD ID>Security Subsystem, ticked the SED and firmware restart, went to DFL-DDP, the lost partition, folders and files were all available for immediate data recovery.

Video instruction of How to Recover WD10JMVW Encrypted Hard Drives

Any question is welcome to [email protected] or add Dolphin skype id: dolphin.data.lab

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