Chinese New Year is approaching, please be kindly informed that Dolphin Data Lab Headquarter will be closed for this holiday from February 10 to February 17. And will re-open on Thursday, February 18. 2021.

Here is our arrangement for this coming holiday:

1, Data recovery tool related enquiry and tech support email will be answered as usual throughout the holiday period. Read more

To improve your CCTV DVR data recovery success rate, users need to understand properly several simple questions and they are: what are the CCTV DVR hdd brands and file system? What are the CCTV DVR HDD or SD cards failures? What are the CCTV DVR data recovery software the users are using? Who are using the CCTV DVR data recovery tools?

What are the CCTV DVR hdd brands and file system?
Many CCTV DVR or NVR or HVR brands are visible and recognized easily but there’re still some cases that users may tell you the video surveillance systems don’t have a brand name on it or when trying to analyze the dvr hdd or sd cards, the file system is unknown. Read more

The Micron 2258XT SSD Firmware including MPISP and ROMDEBUG modules are available in the Dolphin user-only forum. Dolphin users can download them for free from the forum.

This SSD firmware package contains the following:

Micron-2C845832A100-B05A-PKGR0727A-FWR0724A0
Micron-2CB47832AA04-IM3D_PKGQ0202B_FWQ0120B
Micron-2CC4E532AA04-IM3D-PKGQ0502B-FWQ0414B0 Read more

The Hynix 2258XT SSD Firmware including MPISP and ROMDEBUG modules are available in the Dolphin user-only forum. Dolphin users can download them for free from the forum.

This SSD firmware package contains the following: Read more

Today we received an urgent tech. support request from one of Pakistan user. The drive ST2000VM003-1ET164 can be detected by the traditional hard drive data recovery device, ID/Capacity/SN and all other information are showing correctly. Also it can be scanned smoothly, but unable to see the file directory under file extraction program.

HDD ID
Patient drive: ST2000VM003-1ET164 SN: W7212M6A
Firmware: SC11 Capacity: 2TB Read more

Most CCTV DVR systems use hard drives or SD cards for storing the surveillance videos in different unique CCTV and DVR file systems. Because of these special file systems, common data recovery software cannot access to the CCTV DVR HDDs or SD cards and users need to use professional CCTV DVR data recovery software to recover the lost videos. Read more

Dolphin Data Lab has recently received some enquiries on their CCTV DVR video data recovery software tools, after they recover the CCTV DVR videos, but the videos cannot be played.

When the CCTV DVR videos cannot be played, what can be the reasons? Read more

DFL-DDP USB3.0 Data Recovery Equipment is one professional data recovery hardware and software combined tool and after users buy the DFL-DDP USB3.0 data recovery equipment, users get the USB3.0 portable data recovery hardware or PCIe-4x data recovery hardware, DFL-DDP data recovery software, pdf and video case studies, user-only forum access and 5 free remote support opportunities each month in the first two years. Read more

This is one of success cases done by DFL engineer today for an Ecuador user. The drive has smartware lock.

HDD ID
Patient drive: WD40NMZW-11GX6S1 PCB: 810041
Firmware: 01.01A01 Capacity: 4TB
Read more

This is one of success case done by DFL engineer today for a Canada user. The drive looks very much like physical issue, bad heads or bad platter. But the real problem is on firmware. If any of you happen to get this type of cases, you can try the following solution.

HDD ID
Patient drive: ST31000524AS Firmware: JC45
Family: pharaoh (7200.12) (3F) Capacity: 1TB Read more