This is one complicated but successful Seagate ST3500511CS HDD firmware repair and data recovery case study for one DFL user in India.
Model ID: ST3500511CS
Capacity: 500GB
Firmware: CA14 4k
Donor HDD FW: SC13 512 bytes
The original patient HDD failures:
1, Undetected;
2, User wrote wrong SYS files from donor HDD to patient HDD;
3, Couldn’t do any write operations, read only, all SYS write failed;
4, Com terminal reports process defect list error if translator regeneration.
The following are detailed steps using DFL Seagate HDD repair tool and DFL-DDP data recovery tool to get all lost data back:
Step 1: …
…
Step 9:…
Dolphin users can read all detailed firmware repair and data recovery steps in Dolphin user-only forum here.
Any question is welcome to [email protected] or add Dolphin Skype ID: dolphin.data.lab
This is one of data recovery cases done by Dolphin engineer today for an Asia user. The HDD ID information cannot be identified by program, unable to see firmware module list, all sectors are inaccessible either. Read more
Here is the video on how to recover lost data from WD10JMVW 11S5XS1 undetected hard drives without data access.
Patient HDD ID details:
Model number: WD10JMVW 11S5XS1
Family: Firebird
PCB: 2060-771823-000
Head number: 4
If users enter DFL-WD hdd firmware repair program, the HDD ID couldn’t be detected properly and the firmware modules are not accessed too.
To recover lost data from this kind of cases, users need to short connect TV9 and TV10 and enter program, backup ROM, disable 02, firmware restart, re-enter the program.
After above steps, the firmware modules were already available.
Next the engineer went to click the common repair-Slow fix and unlock smartware.
Next the engineer tested all the firmware modules and found out which modules were corrupted. The module 32 was corrupted, the engineer found one donor 32, wrote to hdd and cleared the module 32.
Next the engineer enabled module 02, firmware restart.
Next the patient HDD was perfectly fixed and the data area was accessed too.
Next the engineer opened DFL-DDP data recovery program and all lost data was perfectly recovered.
Any question is welcome to [email protected] or add Dolphin Skype ID: dolphin.data.lab
This is one real case study of Seagate ST1000LM048-2E7172 for one Dolphin user in Mexico and this patient HDD has LED and Update Mask error reported in the COM terminal.
The following are some of the error messages:
Update Mask – 00000000144CACA0 – 00000008 – 00
Starting LBA of RW Request=0002898F64 Length=0000094E
ProcessRWError -Read- at LBA 0002899595 Sense Code=43110081
Common path start quit now
ProcessRC: 00000000,00000000
SkipLen: 00000000
ReadContinuous: 0289940B,0000031A
UnrecovSectorCount:001C,030F
NumUDEs: 0000001C,00000187,0000030F
Passed: 00000080,0000013D,000002CA
Out:
PrgF
LED:0x000000BD FAddr:0x0000780F
LED:0x000000BD FAddr:0x0000780F
LED:0x000000BD FAddr:0x0000780F
Within DFL Seagate HDD firmware Repair Tool, users can go to COM terminal. After writing unlock ROM, power off and on, users can find the handshake value, send unlock key and keep pressing ctrl+z at the same time. Users must enter F3 T> before the patient drive entered LED status.
After entering F3 T>, things become easy.
Users can easily backup the important SYS files, clear g, clear smart, write down nglist entries, regenerate translator, clear media cache.
After the firmware corruption is fixed, the user opened DFL-DDP data recovery program and all lost data was perfectly recovered.
Any question is welcome to [email protected] or add Dolphin Skype ID: dolphin.data.lab
This case study is the first case Dolphin engineer fixed for one DFL user from Indonesia after Dolphin Spring Festival in 2022. The com terminal reports LBA read error and also update mask error. Read more
Dolphin Spring Festival holiday is coming and it will last from Jan.31 2021 to Feb.6, 2022.
During the holiday, the remote support is not available but all orders received will be arranged on Feb.7, 2022 and all emails will be checked regularly and Dolphin team will answer as soon as possible. Read more
